DroboCare
Simple, Powerful Protection for Your Drobo Storage
The DroboCare™ Support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo™ purchase. In fact, DroboCare gives you more, even during your standard warranty period.1
The Fastest Way to Get Up and Running Again
With DroboCare, if something goes wrong, we’ll send you a replacement Drobo right away, so you’ll have it in a few days. With the standard warranty, we are able to ship a replacement only after we receive your unit.
Your Business Safety Net
With DroboCare, you receive 12 months or 36 months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.
Trust Your Drobo to DroboCare
The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold2.
Features:
The DroboCare™ Support program give you 12 or 36 months of technical support as well as other benefits.
| Standard Warranty | Standard DroboCare | 3 Year DroboCare | |
|---|---|---|---|
| Term | One or two years depending on product | One years increments | Three Years |
| Renewal | Cannot be renewed | Can be renewed for one year period as long as the product is still being sold2 | None |
| Hardware Replacement | Hardware exchange — when we receive your Drobo unit, we'll send you a replacement1 | Advanced replacement – when you call, we’ll send your replacement right away | Advanced replacement – when you call, we’ll send your replacement right away |
| Technical Support | 90 days from date of purchase | 12 months of 24x7 technical support from date of activation3 | 36 months of 24x7 technical support from date of activation3 |
1 This data sheet provides a high level summary of the DroboCare support program. The terms which govern the provision of the DroboCare support program can be found at www.drobo.com/support.
2 Sold by an authorized Drobo, Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare.
3 DroboCare must be activated within 30 days of DroboCare purchase
4 Availability of technical support is subject to local business hours
| Drobo Supports & Subscriptions | ||
|---|---|---|
| DroboCare for Drobo B1200i | ||
| DroboCare for Drobo B1200i, 1 Year | #DR-B1200I-1M11 List Price: $999.00 Our Price: $899.00 |
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| DroboCare for Drobo B1200i, 3 Year | #DR-B1200I-1T11 List Price: $2,499.00 Our Price: $2,249.00 |
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| DroboCare for Drobo B800i | ||
| DroboCare for Drobo B800i, 1 Year | #DR-B800I-2M11 List Price: $399.00 Our Price: $359.00 |
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| DroboCare for Drobo B800i, 3 Year | #DR-B800I-2T11 List Price: $999.00 Our Price: $899.00 |
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| DroboCare for Drobo B800FS | ||
| DroboCare for Drobo B800FS, 1 Year | #DR-B800FS-4M11 List Price: $249.00 Our Price: $225.00 |
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| DroboCare for Drobo B800FS, 3 Year | #DR-B800FS-4T11 List Price: $649.00 Our Price: $585.00 |
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| DroboCare for DroboPro | ||
| DroboCare for DroboPro, 1 Year | #DRPR2M11 List Price: $199.00 Our Price: $189.00 |
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| DroboCare for DroboPro, 3 Year | #DRPR2T11 List Price: $499.00 Our Price: $475.00 |
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| DroboCare for Drobo S | ||
| DroboCare for Drobo S, 1 Year | #DRDR4M11 List Price: $99.00 Our Price: $95.00 |
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| DroboCare for Drobo S, 3 Year | #DRDR4T11 List Price: $249.00 Our Price: $236.00 |
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| DroboCare for Drobo FS | ||
| DroboCare for Drobo FS, 1 Year | #DRDS2M11 List Price: $89.00 Our Price: $85.00 |
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| DroboCare for Drobo FS, 3 Year | #DRDS2T11 List Price: $219.00 Our Price: $208.00 |
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| DroboCare for Drobo | ||
| DroboCare for Drobo, 1 Year | #DRDR2M11 List Price: $69.00 Our Price: $67.00 |
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