Care for Your Drobo Products
DroboCare is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.
The Fastest Way to Get Up and Running Again
Drobo products are engineered to the highest standards, but occasionally somethingf goes wrong and that’s when we kick into high gear. Your standard warranty entitles you to receive a replacement Drobo following receipt of your failed unit. But with DroboCare, we’ll send the replacement unit right away, so you’ll have it in just a few days.
Drobo’s standard warranty provides 24×7 technical phone support for the first 90-days following purchase. But with DroboCare, you receive a full 12 months of 24×7 technical phone support with your extended plan. Web Portal support and many other online benefits are also provided.
If you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a one year DroboCare support plan.
As a current member of the DroboCare Support program, we can provide you some help moving data around when problems occur. We will send out a rescue kit that allows you to safely relocate your data while we work to restore your Drobo to its fully functional state. The Rescue Kit consists of Pelican case loaded with a Drobo 5N or 5D, HDD’s, and cables for connectivity.
Your Business Safety Net
With DroboCare, you receive 24×7 phone and email support for your technical issues. With the Drobo Standard Warranty, technical support over the phone and via email is provided during local business hours. You can always access our online Knowledgebase at any time to get help to solve any questions or issues that you might run into that don’t require a phone call to support.
Trust Your Drobo to DroboCare
The DroboCare Support program is available to any Drobo products that are covered under standard warranty, simply add DroboCare to your standard warranty (before expiration) and relax in the knowledge that you will have uninterrupted protection from your date of purchase. You can renew DroboCare in one-year increments before expiration and end-of-product life. Remember to register your Drobo to activate support.
Drobo Standard Warranty and DroboCare Warranty
The DroboCare Support program give you 1 Year of technical support as well as other benefits.
|Standard Warranty||Standard DroboCare|
|Term||One or two years depending on product||One years increments|
|Renewal||Cannot be renewed||Can be renewed for one year period as long as the product is still being sold1|
|Hardware Replacement||Hardware repair or exchange — when we receive your Drobo unit, we'll either repair it or send you a replacement.||Advanced replacement — when you call, we'll send your replacement the same day. Next business day delivery available in US and select European countries.4|
|Technical Support||90 days from date of purchase.||12 months of 24x7 technical support from date of activation.2|
|Term||1, 2 years (product dependent)1||1 year increments||3 years|
|90 Days Technical Support||3||2||2|
|1 Year Technical Support||2||2|
|Migration Assistance||First 90-days2||3||3|
|Rescue Kit||First 90-days2||3||3|
1 Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
2 DroboCare must be activated within 30 days of DroboCare purchase.
3 Availability of technical support is subject to local business hours.
4 Order must be received by 1 pm local time for same-day shipment. See DroboCare terms for next business day delivery restrictions.