Drobo Certified Partner

DroboWorks.com Return Policy

DroboWorks.com is a division of Virtual Graffiti, Inc.

Return Policy Notice: By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Click here to read our web site Terms and Conditions.

READ CAREFULLY. This Return Policy applies to use of the DroboWorks.com website located at http://www.DroboWorks.com (the "Site"). The Site is the property of Virtual Graffiti, Inc.

Customers Please Note: All Hard Drives are not returnable. Defective drives can be replaced by the manufacturer if still covered under warranty. In addition to hard drives, the Drobo B1200i is not returnable.

Returns Must Meet ALL Applicable Criteria:

Basic Criteria:

All returns must include the following:

  1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
  2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
  3. Valid Return Merchandise Authorization (RMA).
  4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
  5. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
  6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
  7. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Basic Return Policy:


Defective Products:


Manufacturer Only Returns (Direct Returns):


Opened Software, Registered Licensing: